If you run a clinic you’ll need the back up of a professional team to manage your medical telephone answering with diary management. We already work with osteopaths, physiotherapists, chiropodists, chiropractors, hearing clinics, beauty and cosmetic clinics and many other practitioners. Ideally in a practice or clinical setting you want to maintain peace and calm. That’s difficult to achieve if the phones are ringing off the hook.
Turn your missed calls into more business
This is how it works:
- Divert your calls to us
- We answer in your company name
- We take as much information from the caller as you need
- The details are sent to you at the time of the call plus a booking can be made simultaneously
- Patients are never left hanging in a queue
You’re always in control
You’re in control of diverting your calls, so here are the options:
- Divert all calls, so that we handle everything
- Overflow calls, divert your calls when you’re busy
- Out of hours – extend your hours to weekdays 8am – 6pm and Saturdays 9am -12.30pm
- Holiday and short term cover for calls when you need an instant extra pair of hands
- You have 24/7 access to your messages via our secure portal
Diary management systems
There are a wide range of diary systems out there! We work with all of these systems and more –Cliniko, TM3, PracticePal, Pabou , Shedul, Semble, My Office, Jane App. If you’re using a diary system that isn’t on this list, don’t panic! We have a lot of experience of secure diary management so we can talk through the best options with you.
Bookings
New enquiries
- Calls answered promptly and professionally give people confidence in your practice
- The caller receives a great first impression
- The caller is much more likely to book there and then
New patients
- We can onboard the patient via your registration process
- Any terms and conditions can be explained at time of booking
- Confidential details are handled sensitively by our highly trained team
- Bookings can be scheduled, amended or cancelled
- We can direct patients to your premises
- We can take upfront payments or deposits
- We can take and input insurance information into the patient’s details on your diary system
Existing patients
- We recognise regular callers so they don’t have to keep repeating themselves
- Our small dedicated team build connection and confidence
- Any changes or updates to bookings can be made at the time of the call
- Multiple appointments can be booked for the patient’s treatment plans
Lines covered Monday to Friday 8.00am – 6.00pm and Saturdays 9.00am – 12.30pm
What happens out of hours?
- Callers can leave messages on your personalised voicemail
- Messages are emailed instantly as sound files so you decide how to respond
- Messages can be transcribed and sent to you the next working day
What about the size of the practice?
- Whether you’re a sole practitioner or a larger clinic with multiple locations we can manage your booking
An experienced team for a fraction of the cost
- Instant access to a professional team who can manage all aspects of your bookings and patient calls
- A team that is trained to your requirements
- No more worries about sickness and holidays within your own team
- All of this starts from just £100 per month
- So much cheaper than recuiting, training and retaining someone yourself