Have you ever received a call along the lines of “hi, I’m xx from xx, how are you today?” Blargghh! These are all the classic signs of a sales call script. Scripts aren’t great for creating conversations, but they do have their place. So if you’re wondering whether to script or not to script, this…
We’re living, and trying to make a living, in turbulent times. Nothing is certain anymore, but one thing you can always count on is people’s resilience. As we brace ourselves for a winter of increasing unemployment, more people are setting themselves up as a one man band or sole traders. These people are the backbone…
Meet our new fabulous four, Terri, Chelsea, Scarlett and Jay. These four superheros in training are tackling tasks big and small to help make your office a better place. We are expanding our dedicated service desk support team who manage front-line calls or overflow calls for our clients needing a more customer service support role, such as technical advice, registrations &…
We’re all motivated by different things in business, but I think we’ll all agree that it’s important to present yourself and your company in the best possible light. So we build beautiful websites, social media profiles, we go to networking events, we do lots of things to generate interest and enquiries but then it can…
If you run a clinic you’ll know that managing a diary and answering calls can be quite a juggling act. All you want to do is spend 1:1 time with your client/patient in a relaxed environment without the sound of a ringing phone in the background. We are an experienced and established telephone answering and…
The value of a competitor analysis However you view your competitors, it’s important to have an understanding of their strengths and weaknesses. Going undercover to gain some inside knowledge will give you great insight into your competition. This knowledge will help to shape your own services and gain a more secure market position. The quickest…
We’ve been finalising the 2018 sales target today. My initial reaction was to take a deep breath, then there was a moment of panic, followed by self doubt. Then logic kicked in, phew! For those of us in sales know that we’re in the business of making things happen and there is always a way. …
When it comes to performance appraisals we all want to get a good score from the person who is hardest to please. Watch out for any of the following comments on your appraisal… Appraisal Term Meaning Average…
Sales and marketing are interdependent functions in a business. The marketing plan is designed to support and smooth the sales process and to make it more engaging. People often use the terms telesales and telemarketing to mean the same thing. When it comes to the phone, things don’t quite work in the same way, telesales…
Do you make regular commutes by car rather than the train because booking tickets and organising your journey just takes too long? Is it just too much of a faff? It’s time to to call in a VA! Having a Virtual Assistant on hand to call or email your travel requirements to will make life…