Holidays are a big issue this year, and people really want to get away from it all. We’ve had the restrictions of Covid for many months and it’s been a stressful time. But if you run your own business taking a break may not be that simple, so just for a moment imagine a holiday…
If companies aren’t up front about their prices, they might have something to hide. After all, when you’re considering whether to use a service or make a purchase you only really need to know two things – 1. Does it meet/exceed my needs? and 2. How much does it cost? Telephone answering cost should be…
The last few words of a phone call with create the lasting impression. Leave your callers feeling they’re in safe hands. Here’s how to wrap up a call like a Pro. Time is money, so you need to find ways to manage your phone conversations effectively. Customer service and satisfaction are extremely important. One wrong…
Telephonophobia is all too real for increasing numbers of people. The phobia itself is not the fear of phones as devices. Specifically it’s the fear of making and taking phone calls. Telephonophobia is on the increase and it’s particularly noticeable in the workplace, but why is this? We’ve all been living with phones for the…
A great deal rests on the simple act of answering the phone. When someone calls your business it really matters that a) the calls get answered and b) the callers get the best first impression of your company. If they don’t, then they’ll call someone else. It’s that simple. Telephone answering is a fantastic solution…
The customer is often the lost and forgotten soul in the business process. Some companies massively fail when it comes to putting themselves in the customer’s shoes. As customers ourselves we’ve all been there. But there are great rewards for the companies who regard their customers as the beating hearts of their enterprises. Customers have…
A lot of businesses kick around the subject of disaster recovery planning. They half-heartedly put together a disaster recovery plan to see if they can get any reduction on their insurance, but that’s about it. Well we all know what a disaster looks like now. Coronavirus has been the biggest threat to businesses for a…
If you want to build a team that cares deeply and passionately about what you do, then this is for you. Your business will be a reflection of your leadership, work ethic and the values you hold dear. You don’t want to build a team of clones, but you do need to build a team…
Meet Stanley! He is the new office puppy here at PCM. Although he is tiny but he has made a big impact, and puppy love is definitely in the air. He is one of many dogs that now go to work with their owners. Recent research conducted by Purina, a leading brand of dog food,…
We’re living, and trying to make a living, in turbulent times. Nothing is certain anymore, but one thing you can always count on is people’s resilience. As we brace ourselves for a winter of increasing unemployment, more people are setting themselves up as a one man band or sole traders. These people are the backbone…