We all need a business diary. If you need to spend 1:1 time with clients, then the chances are that you have an electronic diary or even a diary management system. Most of us would be completely lost without some form of diary. Diaries are constantly changing and being updated. People need to reschedule appointments,…
Handing over your phones can be a very scary thought. You’ve grown your business from the ground. Your business has been your baby and now the phones are ringing off the hook, business is booming, your rushed off your feet and you just don’t have enough hours or hands. Or maybe you’ve just set up…
Sweet FA some would say and there is definitely some confusion about what these titles actually mean. However, there are a number of important differences between each of these roles and if you need to engage someone then this will help to select the right level of support. EA is a term I’ve come across…
See our case study of how PCM Medical secures a busy physiotherapy practice a whopping £30,000 a month, just by being present to handle their call volume and schedule appointments. The stats speak for themselves… A busy physiotherapy and podiatry practice contacted us after their receptionist was understandably struggling to manage the call volume…