A great deal rests on the simple act of answering the phone. When someone calls your business it really matters that a) the calls get answered and b) the callers get the best first impression of your company. If they don’t, then they’ll call someone else. It’s that simple. Telephone answering is a fantastic solution…
The customer is often the lost and forgotten soul in the business process. Some companies massively fail when it comes to putting themselves in the customer’s shoes. As customers ourselves we’ve all been there. But there are great rewards for the companies who regard their customers as the beating hearts of their enterprises. Customers have…
A lot of businesses kick around the subject of disaster recovery planning. They half-heartedly put together a disaster recovery plan to see if they can get any reduction on their insurance, but that’s about it. Well we all know what a disaster looks like now. Coronavirus has been the biggest threat to businesses for a…
‘Tis the season of surprises, but only good ones we hope. Here at PCM we always treat people the way we would like to be treated ourselves. But all too often surprises aren’t all sugar and spice because of pricing structures. And none of us like nasty surprises. We’ve all been there, mulling over a…
If you want to build a team that cares deeply and passionately about what you do, then this is for you. Your business will be a reflection of your leadership, work ethic and the values you hold dear. You don’t want to build a team of clones, but you do need to build a team…
Meet Stanley! He is the new office puppy here at PCM. Although he is tiny but he has made a big impact, and puppy love is definitely in the air. He is one of many dogs that now go to work with their owners. Recent research conducted by Purina, a leading brand of dog food,…
We’re living, and trying to make a living, in turbulent times. Nothing is certain anymore, but one thing you can always count on is people’s resilience. As we brace ourselves for a winter of increasing unemployment, more people are setting themselves up as a one man band or sole traders. These people are the backbone…
What comes to mind when you think about team building? Building a bridge across a fast flowing stream? Capturing a fort kitted out in combats? Rescuing the boss from a pit of snakes – that sort of thing. Whatever you’re thinking it probably isn’t glass fusing – so what’s that all about? Well in this…
Sweet FA some would say and there is definitely some confusion about what these titles actually mean. However, there are a number of important differences between each of these roles and if you need to engage someone then this will help to select the right level of support. EA is a term I’ve come across…
The value of a competitor analysis However you view your competitors, it’s important to have an understanding of their strengths and weaknesses. Going undercover to gain some inside knowledge will give you great insight into your competition. This knowledge will help to shape your own services and gain a more secure market position. The quickest…