A great deal rests on the simple act of answering the phone. When someone calls your business it really matters that a) the calls get answered and b) the callers get the best first impression of your company. If they don’t, then they’ll call someone else. It’s that simple. Telephone answering is a fantastic solution…
DetailsThe customer is often the lost and forgotten soul in the business process. Some companies massively fail when it comes to putting themselves in the customer’s shoes. As customers ourselves we’ve all been there. But there are great rewards for the companies who regard their customers as the beating hearts of their enterprises. Customers have…
DetailsA lot of businesses kick around the subject of disaster recovery planning. They half-heartedly put together a disaster recovery plan to see if they can get any reduction on their insurance, but that’s about it. Well we all know what a disaster looks like now. Coronavirus has been the biggest threat to businesses for a…
Details‘Tis the season of surprises, but only good ones we hope. Here at PCM we always treat people the way we would like to be treated ourselves. But all too often surprises aren’t all sugar and spice because of pricing structures. And none of us like nasty surprises. We’ve all been there, mulling over a…
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