We’ve taken on a third and fourth office in rather quick succession, now occupying offices 4 – 7 at Blackpole Business Centre, Worcester. 2015 saw substantial growth for PCM and in particular, demonstrated the rising success of PCM Plus which supports businesses with a variety of outsourced projects primarily focusing on outbound calls and administrative…
Lauren joined the PCM team in 2011 and being a little chatterbox she fitted in instantly. Bringing a range of skills including being quick-thinking and adaptable, complimented by her naturally caring personality, Lauren easily grasped the concept of call minding and demonstrated exemplary customer service – a crucial requirement for a Virtual Receptionist. In 2012…
Do you understand the price hike that came into force on business rate and premium rate numbers earlier this year? Here’s a quick round-up of costs per call… 084 / 087 numbers The cost for calling 084 and 087 prefixes have been split into an access charge (a cost per minute from your provider to…
Our director, Sarah Preece, has been appointed as marketing co-ordinator for the Kidderminster 4Networking Group which meets every other Thursday from 8-10am at The Granary, Kidderminster. The Kidderminster group is part of the Worcestershire Hub, which hosts morning, lunchtime and evening networking sessions in Worcester, Redditch, Kidderminster and Droitwich. A fantastic way to meet other…
It’s time to put faces to the voices on the phone! Up first is Jo, she’s our New Business Sales Manager. Joining the team in 2012, Jo brought years of experience in sales and customer services, and once familiar with the business was busy networking and promoting PCM. A valued member of our team, Jo…
We were delighted to receive a testimonial from a new client, Audacious Creative, who have utilised our call answering services for the past 3 months. We’ve made quite an impact and it’s always lovely to hear such wonderful feedback, knowing that our hard work we put into our service is being of benefit and valued…
Sat at your desk day-dreaming of setting up your own business? Do you want to be your own boss? Gosh, we’re starting to sound like an advert for a pyramid scheme!! Well, we don’t have a get-rich-quick masterplan but we do have a smart idea to put to you…and one we’ve seen numerous times over…
We all know that every business needs a contingency plan so if the wheels fall off, the company won’t come to a stand still. The first thing that springs to mind is disaster recovery…but what about a back-up plan in case your business grows at a rapid pace? If you have an influx of business…