Have you ever received a call along the lines of “hi, I’m xx from xx, how are you today?” Blargghh! These are all the classic signs of a sales call script. Scripts aren’t great for creating conversations, but they do have their place. So if you’re wondering whether to script or not to script, this…
Holidays are a big issue this year, and people really want to get away from it all. We’ve had the restrictions of Covid for many months and it’s been a stressful time. But if you run your own business taking a break may not be that simple, so just for a moment imagine a holiday…
If companies aren’t up front about their prices, they might have something to hide. After all, when you’re considering whether to use a service or make a purchase you only really need to know two things – 1. Does it meet/exceed my needs? and 2. How much does it cost? Telephone answering cost should be…
The last few words of a phone call with create the lasting impression. Leave your callers feeling they’re in safe hands. Here’s how to wrap up a call like a Pro. Time is money, so you need to find ways to manage your phone conversations effectively. Customer service and satisfaction are extremely important. One wrong…
Telephonophobia is all too real for increasing numbers of people. The phobia itself is not the fear of phones as devices. Specifically it’s the fear of making and taking phone calls. Telephonophobia is on the increase and it’s particularly noticeable in the workplace, but why is this? We’ve all been living with phones for the…
Before Covid killed the receptionists, do you remember the good old days when you’d visit a company? Behind the reception desk there would be lovely welcoming smiling faces. They’d be ready to help you with signing in and getting your visitor’s badge. Yep. Well those days have gone. A lot has changed since Coronavirus landed…
A great deal rests on the simple act of answering the phone. When someone calls your business it really matters that a) the calls get answered and b) the callers get the best first impression of your company. If they don’t, then they’ll call someone else. It’s that simple. Telephone answering is a fantastic solution…
The customer is often the lost and forgotten soul in the business process. Some companies massively fail when it comes to putting themselves in the customer’s shoes. As customers ourselves we’ve all been there. But there are great rewards for the companies who regard their customers as the beating hearts of their enterprises. Customers have…
A lot of businesses kick around the subject of disaster recovery planning. They half-heartedly put together a disaster recovery plan to see if they can get any reduction on their insurance, but that’s about it. Well we all know what a disaster looks like now. Coronavirus has been the biggest threat to businesses for a…
‘Tis the season of surprises, but only good ones we hope. Here at PCM we always treat people the way we would like to be treated ourselves. But all too often surprises aren’t all sugar and spice because of pricing structures. And none of us like nasty surprises. We’ve all been there, mulling over a…