Once upon a time there was a woman called Sarah who lived in the beautiful foothills of the Malverns in Worcestershire. Sarah loved her rural life and it stroked her hippie heart strings. She drove a yellow pick up truck, kept hens and reared sheep and pigs and life was pretty good. However it wasn’t all flouncing around in flowery skirts, Sarah had to earn a living.
In a quest to find her ‘calling’ (no pun intended), Sarah had started her career straight from school as an artist at Royal Worcester Porcelain. After some time, she moved on to a travel agency and after a few years that wasn’t going anywhere so she re-trained as a social worker. Sarah is very much a people person and this fitted her skill set but she still felt as if there was something missing.
Sarah has a generous heart and a happy nature but poor customer service is one thing that she cannot stand. In fact, it was shoddy service over the phone that was the initial trigger for this business.
In April 2005 Sarah set about answering calls for local businesses who needed some extra help. Things were still pretty rural, the equipment was basic and friends were drafted in to help as the call volumes increased and more clients came on board. It wasn’t perfect but it was a start.
From this little beginning Sarah has grown, adapted and shaped the business that you are looking at today. A lot of things have changed, the environment is more urban now and the technology is totally ‘wow’. However this business is all about people and this fantastic group of team players apply themselves with a ‘can do’ spirit and a shared bond to deliver outstanding customer service. You will seriously benefit from their refreshing approach and their ability and determination to get things right.
So more or less it is ‘happy ever after’ for the business that Sarah built, and there’s no ‘The End’ in sight just yet.