Many busy enterprises are turning away from automated switchboards in exchange for a real person at the end of the phone.
With queries instantly answered and callers transferred through to the correct contact by a professional and knowledgable receptionist, the ‘press 1, press 2’ scenario is set to be banished into oblivion, exchanged for a method proven to enhance customer experience.
Using a central hub to collect all your calls, such as an outsourced telephone answering service, is a effective way to manage a varying call volume. Offering peace of mind, you can be assured each call is answered by a trained receptionist and that no call is left unanswered or reaches an engaged tone.
